\n| 1. All prices used by Anouk Wiggers are in euros, are inclusive of VAT and exclusive of any other costs such as<\/p>\n administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed<\/p>\n otherwise.<\/p>\n 2. Anouk Wiggers is entitled to adjust all prices for its products or services, shown in its shop, on its website or<\/p>\n otherwise, at any time.<\/p>\n 3. The parties agree on a total price for a service provided by Anouk Wiggers. This is always a target price, unless the<\/p>\n parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.<\/p>\n 4. Anouk Wiggers is entitled to deviate up to 10% of the target price.<\/p>\n 5. If the target price exceeds 10%, Anouk Wiggers must let the customer know in due time why a higher price is<\/p>\n justified.<\/p>\n 6. If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price<\/p>\n by 10%.<\/p>\n 7. Anouk Wiggers has the right to adjust prices annually.<\/p>\n 8. Anouk Wiggers will communicate price adjustments to the customer prior to the moment the price increase becomes<\/p>\n effective.<\/p>\n 9. The consumer has the right to terminate the contract with Anouk Wiggers if he does not agree with the price increase.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nPayments and payment term<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| 1. Anouk Wiggers may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed<\/p>\n amount.<\/p>\n 2. The customer must have paid the full amount within 14 days, after delivery.<\/p>\n 3. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount<\/p>\n at the latest on the last day of the payment term, he is legally in default, without Anouk Wiggers having to send the<\/p>\n customer a reminder or to put him in default.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\n| 4. Anouk Wiggers reserves the right to make a delivery conditional upon immediate payment or to require adequate<\/p>\n security for the total amount of the services or products.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nConsequences of late payment<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| 1. If the customer does not pay within the agreed term, Anouk Wiggers is entitled to charge an interest of 2% per month<\/p>\n for non-commercial transactions and an interest of 8% per month for commercial transactions from the day the<\/p>\n customer is in default, whereby a part of a month is counted for a whole month.<\/p>\n 2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any<\/p>\n compensation to Anouk Wiggers.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n \n\n\n| 3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.<\/p>\n 4. If the customer does not pay on time, Anouk Wiggers may suspend its obligations until the customer has met his<\/p>\n payment obligation.<\/p>\n 5. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of<\/p>\n Anouk Wiggers on the customer are immediately due and payable.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\n| 6. If the customer refuses to cooperate with the performance of the agreement by Anouk Wiggers, he is still obliged to<\/p>\n pay the agreed price to Anouk Wiggers.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nSuspension of obligations by the customer<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\nThe customer waives the right to suspend the fulfillment of any obligation arising from this agreement.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\nSettlement<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\nThe customer waives his right to settle any debt to Anouk Wiggers with any claim on Anouk Wiggers.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\nInsurance<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| 1. The customer undertakes to insure and keep insured the following items adequately against fire, explosion and water<\/p>\n damage as well as theft:<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\n| goods delivered that are necessary for the execution of the underlying agreement<\/p>\n goods being property of Anouk Wiggers that are present at the premises of the customer<\/p>\n goods that have been delivered under retention of title<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\n2. At the first request of Anouk Wiggers, the customer provides the policy for these insurances for inspection.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\nGuarantee<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| When parties have entered into an agreement with services included, these services only contain best-effort<\/p>\n obligations for Anouk Wiggers, not obligations of results.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nPerformance of the agreement<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| 1. Anouk Wiggers executes the agreement to the best of its knowledge and ability and in accordance with the<\/p>\n requirements of good workmanship.<\/p>\n 2. Anouk Wiggers has the right to have the agreed services (partially) performed by third parties.<\/p>\n 3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of the<\/p>\n possibly agreed advance by the customer.<\/p>\n 4. It is the responsibility of the customer that Anouk Wiggers can start the implementation of the agreement on time.<\/p>\n 5. If the customer has not ensured that Anouk Wiggers can start the implementation of the agreement in time, the<\/p>\n resulting additional costs and\/or extra hours will be charged to the customer.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nDuty to inform by the customer<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| 1. The customer shall make available to Anouk Wiggers all information, data and documents relevant to the correct<\/p>\n execution of the agreement to in time and in the desired format and manner.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\n| 2. The customer guarantees the correctness, completeness and reliability of the information, data and documents made<\/p>\n available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.<\/p>\n 3. If and insofar as the customer requests this, Anouk Wiggers will return the relevant documents.<\/p>\n 4. If the customer does not timely and properly provides the information, data or documents reasonably required by<\/p>\n Anouk Wiggers and the execution of the agreement is delayed because of this, the resulting additional costs and extra<\/p>\n hours will be charged to the customer.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nDuration of the service agreement<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| 1. The agreement between Anouk Wiggers and the customer is entered into for an indefinite period of time, unless it<\/p>\n results otherwise from the nature of the agreement or the parties have expressly agreed otherwise in writing.<\/p>\n 2. If a fixed-term contract has been entered into, it will be tacitly converted into an open-ended contract at the end of the<\/p>\n term, unless 1 of the parties terminates the contract with due observance of a notice period of 2 month(s), or if a<\/p>\n consumer terminates the agreement with due observance of a notice period of 1 month causing the agreement to end<\/p>\n at the end of the fixed term.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n \n\n\n| 3. If the parties have agreed upon a term for the completion of certain activities, this is never a strict deadline, unless<\/p>\n specified explicitly otherwise in writing. If this term is exceeded, the customer must give Anouk Wiggers a written<\/p>\n reasonable term to terminate the activities, before it may either terminate the contract or claim damages.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nCancellation of the contract for an indefinite period of time<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n1. The customer can terminate an agreement that has been concluded for an indefinite period at any time with due<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| observance of a notice period of 2 months.<\/p>\n 2. A consumer has the right to terminate an agreement for an indefinite period with due observance of a notice period of<\/p>\n 1 month.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nIntellectual property<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| 1. Anouk Wiggers retains all intellectual property rights (including copyright, patent rights, trademark rights, design<\/p>\n and design rights, etc.) on all designs, drawings, writings, data carriers or other information, quotations, images,<\/p>\n sketches, models, scale models, etc., unless parties have agreed otherwise in writing.<\/p>\n 2. The customer may not copy or have copied the intellectual property rights without prior written permission from<\/p>\n Anouk Wiggers, nor show them to third parties and \/ or make them available or use them in any other way.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nConfidentiality<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| 1. The client keeps any information he receives (in whatever form) from Anouk Wiggers confidential.<\/p>\n 2. The same applies to all other information concerning Anouk Wiggers of which he knows or can reasonably suspect<\/p>\n that it is secret or confidential, or of which it can expect that its disclosure may cause damage to Anouk Wiggers.<\/p>\n 3. The customer takes all necessary measures to ensure that he keeps the information referred to in paragraphs 1 and 2<\/p>\n secret.<\/p>\n 4. The obligation of secrecy described in this article does not apply to information:<\/p>\n which was already made public before the customer heard this information or which later became public<\/p>\n without being the result of a violation of the customer’s duty to confidentiality<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\n| which is made public by the customer due to a legal obligation<\/p>\n 5. The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a<\/p>\n period of 3 years after the end thereof.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nPenalties<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| 1. If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then<\/p>\n he forfeits on behalf of Anouk Wiggers an immediately due and payable fine of \u20ac 1.000 if the customer is a consumer<\/p>\n and \u20ac 5.000 if the customer is a company, for each violation and in addition an amount of 5% of the aforementioned<\/p>\n amount for each day that this violation continues.<\/p>\n 2. No actual damage, prior notice of default or legal proceedings are required in forfeiting the fine referred to in the first<\/p>\n paragraph of this article.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\n| 3. The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of Anouk<\/p>\n Wiggers including its right to claim compensation in addition to the fine.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nIndemnity<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| The customer indemnifies Anouk Wiggers against all third-party claims that are related to the products and\/or<\/p>\n services supplied by Anouk Wiggers.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nComplaints<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| 1. The customer must examine a product or service provided by Anouk Wiggers as soon as possible for possible<\/p>\n shortcomings.<\/p>\n 2. If a delivered product or service does not comply with what the customer could reasonably expect from the<\/p>\n agreement, the customer must inform Anouk Wiggers of this as soon as possible, but in any case within 1 month after<\/p>\n the discovery of the shortcomings.<\/p>\n 3. Consumers must inform Anouk Wiggers of this within two months after detection of the shortcomings.<\/p>\n 4. The customer gives a detailed description as possible of the shortcomings, so that Anouk Wiggers is able to respond<\/p>\n adequately.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\n| 5. The customer must demonstrate that the complaint relates to an agreement between the parties.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n \n\n\n| 6. If a complaint relates to ongoing work, this can in any case not lead to Anouk Wiggers being forced to perform other<\/p>\n work than has been agreed.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nGiving notice<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| 1. The customer must provide any notice of default to Anouk Wiggers in writing.<\/p>\n 2. It is the responsibility of the customer that a notice of default actually reaches Anouk Wiggers (in time).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nJoint and several Client liabilities<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| If Anouk Wiggers enters into an agreement with several customers, each of them shall be jointly and severally liable<\/p>\n for the full amounts due to Anouk Wiggers under that agreement.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nLiability of Anouk Wiggers<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n| 1. Anouk Wiggers is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or<\/p>\n gross negligence.<\/p>\n 2. If Anouk Wiggers is liable for any damage, it is only liable for direct damages that results from or is related to the<\/p>\n execution of an agreement.<\/p>\n 3. Anouk Wiggers is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to<\/p>\n third parties.<\/p>\n 4. If Anouk Wiggers is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and<\/p>\n in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the<\/p>\n (part of the) invoice to which the liability relates.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\n| 5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only<\/p>\n | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |